Customer Service Representative

FTE Contract or Temporary Position

Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex. We have a prestigious and demanding customer base, and we are now looking to recruit a Customer Service Representative to support our Customer Service department (either on a FTE or temporary basis) to deliver excellent on-time delivery performance and delight our customers.

We value diversity highly at Attewell, and we’re able to offer an attractive and flexible package of working patterns to cater for people from a wide range of backgrounds and personal circumstances.

Role Profile

Reporting to the Customer Service Executive, the Customer Service Representative will be responsible for the processing of customer Purchase Orders, proactively managing customer orderbooks and managing customer portals. This role involves liaising across departments for orderbook updates and working closely with the customer service team.

Key Responsibilities

• Carrying out full contract reviews on all customers orders
• Processing customers’ orders, ensuring the correct information is updated onto the internal SAP system
• Proactively managing customers queries and internal queries / reports
• Regularly monitoring customers’ orders, providing regular updates to the customer and actively managing internal stakeholders to deliver for the customer
• Downloading and acknowledging customer Purchase Orders via their portals
• Supporting the Customer Service Executive with improvement projects as we continue to optimise how we operate

Key Experiences & Characteristics

• Positive and proactive approach
• Excellent communication skills, hardworking and flexible
• Able to work under pressure and in a busy environment – excited by a challenge
• Keen attention to detail and accuracy
• Individual must be able to work on their own and as part of a team

Qualifications and Experience Levels:

• Previous experience in a customer service/admin/sales/office environment
• Computer literate, with a good level of Excel skills/abilities
• Experience and knowledge of SAP preferred

Working hours

This is a full-time role working 37.5 hours per week. Monday – Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.

Excellent Employee Benefit

• Attractive salary dependant on experience
• 23 days annual leave, plus paid bank holidays
• Attractive pension contribution
• A flexible, supportive work environment with a diverse team
• Group Critical Health Insurance
• Group Death in Service
• Eligible for bonus based on company performance